Expleo

Defect Manager

Job Locations
PT-11-Lisbon
Job area
IT & Digital
Employment type
Permanent
Workplace
Hybrid

Overview

Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.

We are strategically positioned to build value, with a global footprint across 30 countries.
We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.

We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

Responsibilities

-Manage the complete life cycle of defects, from identification to resolution and closure;

-Act as a point of contact between QA, development and project management teams;

-Prioritize, categorize and track defects in tools such as JIRA, ALM, Quality Center, among others;

-Participating in defect triage meetings and ensuring their correct documentation and communication;

-Ensuring that all defects are dealt with within the defined SLAs;

-Producing status reports, trends and quality metrics for stakeholders.

Essential skills

-At least 4 years' experience in a similar role;

-Proven experience in defect management and software quality;

-Familiarity with test cycles, continuous integration environments and Agile/Waterfall processes;

-Knowledge of defect management tools (e.g. JIRA, HP ALM, Bugzilla);

-Excellent communication and organizational skills;

-Ability to work with multiple teams and manage priorities;

-Fluency in English (oral and written).

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