Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.

We are strategically positioned to build value, with a global footprint across 30 countries.
We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.

We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

- Perform detailed analyses of data from ITSM processes (incidents, problems, changes, requests, etc.), identifying patterns, root causes, and opportunities for improvement.

- Develop dashboards and interactive reports that support the monitoring of KPIs and SLAs, promoting transparency and informed decision-making.

- Collaborate with technical and functional teams to define relevant metrics and reporting requirements.

- Act as a facilitator of continuous improvement initiatives, using analytical insights to support corrective and preventive actions.

- Ensure the quality, consistency, and integrity of data in ITSM tools.

- Two years of experience in data analysis, preferably in the context of IT Operations or Service Management.
- Practical knowledge of the ITIL framework and ITSM processes.
- Proficiency in data visualization tools (e.g., Strategy, Power BI, Tableau).
- Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management).
- Knowledge of SQL and database manipulation—valued.